Let's talk. I'm so happy to be here, listening to cheerful American accents, and I understand that there's this whole big game thing happening, but for the LOVE OF CHRIST PLEASE LEARN HOW TO WALK. I am cranky, I have a head cold, I've been traveling for seventeen actual hours and if I get stuck behind one more group of people who don't know how the slidewalks work I am seriously going to go nuclear.

Also, Frontier Airlines? Why do you want everyone to hate you? What do you get out of it? Because every single one of your systems seems designed to confuse your agents and employees, with the result that all of your customers are then confused, frustrated, and SHOUTY, and this just doesn't seem like the best business model.