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I actually like working in customer service...

It’s a weird thing to realize, especially this weekend of all weekends, but it’s true.

Of course there are good and bad places to work. A decent product and sensible policies are a must but most of my job is listening to what people want, and then determining how/if I can give it them. It’s often puzzle to solve and if I can solve it, I get happy people.

I wish it paid more, but I don’t actually hate it, and I don’t feel like I’m wasting my life... except most people around me treat me as though I am.


I’ve been investigating–possiblymaybe–going back to school to do a graduate degree. My partner’s career is in a place where I could do it, and my grandfather’s unexpected passing left me with the cash to do it with minimal debt. I’ve always been ‘school smart’ and I know I would enjoy being a student again a whole lot, but then I look at the profs, and current student bios and research projects, and the I wonder what the hell I’d do after the degree. I can’t see anything productive or useful on that other side for myself. I don’t see any reason to get to the other side.

I’m happiest when I’m closer to the people whose problems I’m solving—the audience or end user. Take me too far away from that and I know I loose my energy. I can function very well in the world of the abstract or more purely intellectual pursuits, but I’m not happy there. I’m actually happy at my inbound call-centre and my help desk.

Boo. This point brought to you by a vague yet persistent feeling of ‘I don’t know what I’m doing with my life.’

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