But today at work this guy, clearly drunk (like he usually is, he's a regular) bullied me into giving him a lower rate and checking him into the hotel against protocol. He knows, HE KNOWS that I cannot check him in without a physical credit card because I've checked him in countless times in which he presented me someone paying for his room or credit card auth forms.
However this time, I guess that wasn't going to cut it. I'm not sure if I'm just sensitive to irrational drunks bullying me to get their way or if this was just flat out wrong. After the confrontation I was kind of shaking. He raised his voice and called me/us "fuckers" and kept repeating the same incoherent reasoning for why I should bend the rules and then finally demanded to speak to the owner. I felt powerless. Do I assert policy and risk being fired from a job that I need? Do I do it anyway and risk being fired from a job that I need? I feel like I can't win sometimes. I'm mad. I'm mad that he was allowed to stay, I'm mad my manager apologized to him on my behalf and I'm just mad that his behavior was rewarded because this new manager has no idea who this guy is.
If I don't hear anything else about this, I'm going to be beyond upset. If my manager hadn't talked to him over the phone I honestly don't know how well I would have been able to handle the situation had it escalated.
Boo. Luckily I interviewed for what sounds like the most incredible job I could ever hope to have earlier. But i'm trying not to get my hopes up.