I'm a technical writer for a manufacturing company. Last week my company decided to stop making print manuals except at special request. Fine, but our customer base is more computer illiterate than most, so we'll be dealing with a lot of special requests. Except today the operations manager just decided to CHARGE EXTRA for the manuals. WITHOUT ASKING ANYONE ELSE. WHO the fuck does that?! This is making me so angry I can't even. It's just going to mean angry customers and like triple the support calls. I am going to fight this so hard.