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L.L. Bean return policy, f'real?

LL Bean has that "return your busted shit to us no matter when you bought it and we'll replace it" policy but has anyone ever used it? I have a pair of shoes that I bought from them a few years ago and the zipper is busted and I'd like to get new ones, but... really? They will really and for real just... give me new ones?

Has anyone used this service and was it a hassle?

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