And its a computer voice giving you the date and time of the appointment then it says to press one. Now I always thought it meant you received the message well so didn’t my mother’s friend (MF).
When she heard to the part of the time she hung up. So when she went to her appointment she was told it was cancelled due to her not pressing one. She was shocked. She said ifh she wanted to cancel she would have called she never thought not pressing one meant a cancellation.
I feel lucky since I also have hung up because I thought pressing one meant confirming the call.
So press one folks