So there's a post on Gizmodo right now about how unbelievably shitty Comcast is when you try to cancel with them. It's the sort of thing that's entirely indefensible from a business practice standpoint โ€” the CS rep literally argues with the guy trying to cancel his service for 8 full minutes (he had already been on the phone for 10 before he started recording), constantly saying shit like:

  • Being that we are the number one provider of internet and TV service in the entire country, why is that you are not wanting to have the number one rated internet service available.
  • So you're not interested in the fastest internet in the country?
  • You don't want something that works? ...So why don't you want something that's good service and something that works?
  • I'm really ashamed to see you go to something that can't give you what we can.
  • I could save you $100...actually more than $100 per month!

Literally, this guy repeats this stuff for EIGHT STRAIGHT MINUTES. Through it all, the customer, Ryan Block, maintains absolute calm, never raises his voice, never becomes rude, and behaves with way more civility than I would be capable of given what's happening. He's kind of my hero.

That would be entertaining enough on its own, but it gets SO much better in the comments. Giz author Eric Limer leaves the first comment, but it's commenter Gerry Lopez who drops maybe the greatest e-sentence I've ever seen.

Bask, friends. Bask in its wonder.