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Things that enrage me...

...such as when our receptionist is out or busy, and I answer the phone, and the person on the line thinks that I'm a receptionist and treats me like I don't deserve respect. I hate it because receptionists DO deserve respect, and the automatic patronizing tone or rudeness is horribly offensive.

Receptionists and legal support staff are often treated like crap by attorneys; they don't need it from people on the phone, too!

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