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Why are all of my flats terrible?

Seriously. I buy beautiful flats. In the store they fit perfectly, they're comfortable, I walk around in them and nothing hurts.

And yet, when I get them home and put them on and try to wear them as part of a cute outfit, suddenly, SO MUCH PAIN!

Mostly I have trouble with the back part that rubs against my heel. Does anyone have any tricks or tips to fix that little part?

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