"You're giving me the runaround!"

No, I'm not. Why do people say this to me every single time I have to refer them somewhere else? I work for a specialized human services agency. We cannot help with everything. We have a lot of great programs that help people with a wide variety of needs, but if your needs do not fit into our areas of specialization then I cannot personally help you. Yes, it is frustrating. I understand! But I still can't help you, because you want to adopt a dog and we only have cats*. Giving you the number of the dog shelter down the street is NOT giving you the runaround.

*Not my actual industry. Please do not ask me questions about adopting dogs or cats because if you do, I will give you the runaround!