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WTF AT&T

So I'm on the phone with AT&T because Uverse and while the CSR is running a line test she says something like "so what about that Paul Walker?" What? Where did that come from? I really had no idea what she was talking about and it took me a good 30 seconds to realize that she was talking about the actor who just died a horrible fiery death. I was so confused I actually said "What? Why are you asking me about Paul Walker? What on earth does that have to do with my slow connection?"

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If you're going to make small talk, perhaps it would be best to stick with the standard small talk subjects: weather, sports or work. Tragic deaths, not so much. Someone really needs to do a better job training the call center personnel. I get that it's a cultural thing, but really...wow.

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