I have an Apple iPhone SE. It’s perfect, or very nearly so. It feels good in the hand, it does everything I need to do. I like it a lot.

For the past week, though, the battery has been dropping from 100% to 80% (+/-) very quickly. This makes me suspect that one of the cells has gone bad, so I thought “Great! There’s an Apple store a few miles away. I’ll call them for an appointment.”

Except, you don’t make the appointment through the store. You make it through a central call center. They tell me I can get an appointment tonight and it’ll cost $49 to replace the battery. BUT.

The call center people don’t know whether the Apple Store has iPhone SE batteries in stock. And they can’t find out. Because the Apple Store people won’t tell them.

So I need to drive downtown, pay $5 for parking, and only then can I find out whether or not they even have the fricking part. And I can’t find out by calling the store because all calls of this type are referred to the call center.

I’d have better luck calling CVS. Hell, even Best Buy will tell you if they don’t have something in stock and they’ll try to locate it for you at one of their other stores.

Advertisement

It’s not like there are hundreds, or even dozens, of types of batteries for iPhones. Given that replacement is an on-going business, one kind of expects that the store makes it a point to keep 5-10 spares on hand at any time.

I have an Apple iPhone SE. It’s perfect, or very nearly so. It feels good in the hand, it does everything I need to do. I like it a lot.

But it’s very likely that the next phone I buy will not be made by Apple.